Terms & Conditions

1. Introduction

Welcome to sv999, a trusted online casino and sports betting platform serving players across Bangladesh. These Terms & Conditions govern your use of the sv999 website, mobile platform, and all related services provided by us. By creating an account or placing a bet, you confirm that you have read, understood, and agreed to these terms in full.

sv999 serves players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our platform offers cricket betting, live casino, slots, crash games, and sports wagering — all accessible via bKash and Nagad. These terms apply regardless of the device or region from which you access our services.

If you do not agree with any part of these Terms & Conditions, you must immediately stop using the sv999 platform. Continued use of our website constitutes your ongoing acceptance of any updates or changes to these terms.

2. Eligibility Requirements

To register and use the sv999 platform, you must meet the following eligibility criteria without exception. sv999 is a 21+ only service. Creating an account on behalf of someone else or misrepresenting your age is a serious violation of these terms and may result in immediate account closure and forfeiture of any funds held.

• You must be at least 21 years of age to register and play on sv999.
• You must be a resident of or physically located in a jurisdiction where online gambling is not explicitly prohibited.
• You must register with accurate personal information including your real full name, date of birth, and a valid payment account (e.g., bKash, Nagad, or bank account).
• Each player is permitted to hold only one account on sv999. Duplicate or multiple accounts are strictly prohibited and will result in permanent suspension.

sv999 reserves the right to request identity verification documents at any time. Failure to provide adequate KYC documentation may result in account suspension until verification is complete.

3. Account Registration & Security

When you register your sv999 account, you take on full responsibility for all activity conducted through your login credentials. It is your duty to ensure that your username and password remain strictly confidential. sv999 will never ask for your password via email, live chat, or phone. If you believe your account has been compromised, contact our support team immediately at [email protected].

• Provide truthful, complete, and up-to-date information at the time of registration and update it promptly if it changes.
• Do not share your login details with any third party. sv999 accepts no liability for losses resulting from unauthorized account access caused by your failure to maintain security.
• You must use a strong and unique password for your sv999 account. We recommend changing your password periodically and enabling any available two-factor authentication.
• sv999 reserves the right to close, suspend, or restrict any account that it reasonably suspects is being operated fraudulently, by a minor, or in breach of these terms.

In the event of account closure — whether initiated by the player or sv999 — any verified remaining balance will be refunded to the player's registered payment method, subject to the completion of any pending KYC checks and compliance reviews.

4. Deposits & Withdrawals

sv999 supports several payment methods widely used in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other approved channels. All transactions are conducted in Bangladeshi Taka (BDT). Minimum and maximum deposit and withdrawal amounts are defined on the payment page and may vary by method.

• Deposits are credited to your sv999 account once the transaction is confirmed by the payment provider. Processing times vary but are typically near-instant for bKash and Nagad.
• Withdrawal requests are subject to identity verification. sv999 reserves the right to delay or withhold withdrawal processing pending KYC review.
• Winnings derived from bonus funds are subject to wagering requirements before they become eligible for withdrawal. The applicable rollover conditions will be stated clearly in the relevant promotion terms.
• sv999 will only process withdrawals to payment accounts registered in the same name as the sv999 account holder. Third-party withdrawals are strictly not permitted.

sv999 does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees. Please check with your bKash, Nagad, or bank provider for applicable charges before initiating a transaction.

5. Bonuses & Promotions

sv999 regularly offers bonuses and promotional campaigns to both new and existing players in Bangladesh. These may include welcome bonuses, free spins, reload bonuses, cricket betting specials, and seasonal promotions tied to events like BPL, IPL, T20 World Cup, or Pohela Boishakh. All bonuses are subject to the terms below, as well as any specific conditions published alongside each individual promotion.

• Bonuses must be claimed within the time window specified in the promotion. Expired bonuses cannot be reinstated.
• Wagering requirements must be met before bonus-derived winnings can be withdrawn. Standard rollover is 20x the bonus amount unless otherwise stated.
• sv999 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice if it reasonably believes the offer is being abused.
• Players who are found to be abusing bonus offers — including via multiple accounts, coordinated betting patterns, or false registration — will have their bonuses voided and accounts suspended.

Free spins awarded as part of a promotion are game-specific. Unless stated otherwise, free spins carry the same standard wagering requirements as bonus cash. Winnings from free spins exceeding any stated cap may be removed from your account balance.

6. Responsible Gaming

sv999 takes responsible gaming seriously. We are committed to ensuring that gambling remains an enjoyable form of entertainment, not a source of financial distress. All players must be 21 years or older. If you are concerned that gambling is negatively affecting your lifestyle, finances, or relationships, we strongly encourage you to use our self-exclusion tools or contact our support team at [email protected].

Deposit limits, session time reminders, and cooling-off periods are available to all registered players. To activate any of these features, please contact our customer support team. sv999 fully supports the principle that gambling should be conducted in a controlled and informed manner. For detailed information on our responsible gaming tools, please visit our Responsible Gaming page.

7. Prohibited Activities

sv999 maintains a zero-tolerance policy toward cheating, fraud, and any activity designed to gain unfair advantage over the platform or other players. The following activities are strictly forbidden and will result in immediate account suspension, permanent ban, and possible legal action:

• Using automated bots, scripts, or software to interact with the sv999 platform in any way not intended for normal player use.
• Exploiting software bugs or glitches to obtain financial gain. Any winnings obtained via exploiting a technical error will be voided.
• Engaging in money laundering, fraudulent chargebacks, or using sv999 for any illegal financial purpose.
• Colluding with other players, including sharing information or coordinating bets to manipulate outcomes in live casino or sports betting.

sv999 actively monitors all account activity for signs of fraud, abuse, or collusion. Reports of suspicious behaviour will be investigated promptly. Where fraud is confirmed, sv999 will cooperate fully with relevant authorities.

8. Intellectual Property

All content published on the sv999 platform — including but not limited to text, graphics, logos, icons, software, data compilations, and game assets — is the exclusive property of sv999 or its licensed content providers. This content is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not reproduce, redistribute, publish, sell, or commercially exploit any part of the sv999 platform or its content without express prior written consent from sv999. Unauthorized use of sv999's intellectual property will be pursued under applicable law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, sv999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of data, loss of profits, or loss of gaming sessions. sv999 provides its platform on an "as is" and "as available" basis, without warranties of any kind, express or implied.

In jurisdictions where limitation of liability clauses are restricted by consumer protection laws, sv999's liability shall be limited to the maximum extent permitted under those laws. Nothing in these terms excludes liability for gross negligence or wilful misconduct on the part of sv999.

10. Privacy & Data Protection

sv999 is committed to protecting your personal data. We collect, store, and process personal information in accordance with our Privacy Policy, which forms part of these Terms & Conditions by reference. By using sv999, you consent to the collection and use of your data as described therein. We use industry-standard SSL encryption to safeguard all data transmissions on our platform. We do not sell your personal data to third parties. For full details on how we handle your information, please review our Privacy Policy.

11. Amendments to These Terms

sv999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. It is your responsibility to review these terms periodically. Your continued use of the sv999 platform following the posting of revised terms constitutes your acceptance of those changes.

If at any point you disagree with the revised terms, you must immediately cease using the platform and contact our support team to close your account. All existing wagering obligations and pending withdrawal requests will be honoured under the terms in effect at the time they were initiated.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please do not hesitate to reach out to our customer support team. Our team is available around the clock, seven days a week, to assist players from Dhaka, Chittagong, Sylhet, and all across Bangladesh.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).